Cloud Backup and Remote Access - The Official IDrive Blog

  • They Like Us… They Really Like Us!


    IDrive online backup understands the importance of listening. That’s why everyday we keep in touch with our community of users in a variety of ways. It helps us continue enhancing our service, and lets us know when we’re doing things right. Here are some of the latest testimonials!

    Keeping the Customer Satisfied

    So what has made us the apple of our users’ eyes as of late? For one thing, our customer support, which is available via 24/7 live chat, email, and phone (Monday – Friday, 6 a.m. – 6 p.m PST). Heather McMahon shared a great experience she had with our support on Twitter.

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    Heather also pointed out that IDrive is one of the few services to offer mobile cloud backup. IDrive is compatible with any Android and iOS device, and of course, that includes Heather’s iPhone.

    Hybrid. Cool Word. Great Backup Solution.

    Another happy user, John Davies, thanked us for a couple features. He especially likes our hybrid backup, which integrates local and cloud backup in one solution. Local backup enables you to restore data much faster over a speedy connection, which we added as a complement to our cloud backup solution. That way users get the speed of local with the security of the cloud.

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    John also gave us kudos for our private key encryption, which lets you choose a unique key to unlocking your data. We don’t store this key code on our servers, so only you hold it, making it one of the most secure forms of data protection.

    Security That Saves

    Lastly, John seemed pretty happy about our affordable pricing, which enables you to backup any number of devices at no extra cost with plenty of storage space. Other services like, ahem, the one John throws a little shade on in his tweet, don’t offer the kind of affordability we’re happy to share with our users.

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    Finally, The Ultimate Compliment!

    It’s not everyday we get a compliment from a fellow backup service, so we were glad to receive some praise from the team at Backup-My-Website, who like not just one, but all of our features.

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    Want to find out what’s so great about IDrive? Sign up today and secure all your data for less.

  • Talq Introduces Push Promotions for Businesses


    Good news for business users of talq, the free app that privately connects your businesses to customers via messaging! Businesses can now promote deals through push notifications sent directly to the screens of their customers via the talq app allowing business owners to reach their customer base more effectively over other forms of advertising like direct mailers and create better loyalty.

    With talq, businesses bridge the gap between themselves and their clientele through a sophisticated mobile messaging platform. Every business chooses a talq ID to include in their branding and promotional materials. This unique code enables users to quickly look up businesses in the talq directory. Customers can contact businesses for customer support just as quickly as sending a text message. Now, with push promotions, businesses can promote special deals just as easily.

    Since talq launched last year, businesses have used the innovative app to get better customer satisfaction rates and build powerful reputations. In contrast with other kinds of customer support channels, talq allows consumers to:

    • Message multiple businesses
    • Sync chats across all their smartphones and tablets to pick up discussions later on
    • Attach pictures and documents

    Want to promote to your customers even more directly than social media, emails, and telephone? talq is available on iOS and Android devices today!

  • Introducing IDrive One


    Today at CES,  IDrive is announcing our most innovative storage device yet, IDrive One, a 1TB or 2TB external encrypted drive that offers lightning fast wireless access, extended Wi-Fi range, fast local encrypted backup, media streaming and each drive comes with a year free of IDrive cloud backup.

    More Data Faster

    In terms of speed and space, IDrive One is fitted with 802.11 AC, giving you speedier connectivity, while maintaining backwards compatibility with devices geared toward older wireless standards.

    AC is the speediest and strongest wireless standard today. It’s connectivity travels through more walls with faster speeds and works with both old and new technologies. With a range of up to 150 feet, you’ll never feel tethered to IDrive One as you might with a wired device.

    Extend Your Mobile Storage, Stream Media with the IDrive One App

    With IDrive One users are no longer limited by their mobile device storage. And with the modern household or business having multiple iPhones, iPads and Android devices, storage tends to fill up fast. But with the IDrive One app users can quickly transfer their photos, videos, and music right to IDrive One. This frees up storage so users can continue taking photos/videos without interruption.  

    The IDrive One app also enables users to stream music, pictures, and videos, to their mobile phones, tablets or computers, which is compatible with iOS and Android devices.

    This is particularly convenient for users with limited storage on their devices. If you can’t store more data on your device, you can stream all your media from IDrive One to your mobile phone or tablet, enabling users to extend their mobile storage. No more of those annoying out-of-storage messages when you are trying to take a picture or video.

    Encrypted local backup

    All data backed up to the IDrive One device is guarded with military grade encryption as data is protected with 256-AES encryption with an optional private key, that is only known to the user, so that no one else can access your data but you.

    IDrive One will be available Q1 of 2016 and comes in two models 1TB ($99.99) and 2TB ($149.99). Each includes a free year of IDrive Cloud Backup for an added level of protection. For 2TB buyers we’ve upped your cloud space to include 2TB of IDrive backup storage, which is perfect for our power users. Also 1TB IDrive One customers will get 1TB of cloud space, helping them backup all of their devices to the cloud.

    Want to see IDrive One up close? CES-goers can visit our booth at LVCC, South Hall 4 – 36080, January 6-9, 2016.

  • 191M Voter Records Leaked! Is Your Cloud Data Secure?


    This week a whitehat hacker found a mysterious database of leaked US voting records stashed on the web like a trove of stolen treasure. The data, which was up until its discovery publicly available, includes the names, addresses, dates of birth, and home numbers of 191 million Americans. Since many states restrict how voter data is used, departments as high up as the FBI have been notified.

    The leak goes to show how vulnerable we are to online theft that grows more and more advanced, but that doesn’t mean your data protection plan can’t be just as powerful. With IDrive’s encrypted online backup solution, you can rest assured that all your personal files will remain private.

    Is It Secret? Is It Safe?

    So how does IDrive keep data secure in the era of leaks? Three words: Encryption, encryption, encryption. And the strongest available.

    Any data backed up with IDrive is protected with military grade 256-bit AES encryption. You can guard your personal files, including private photos, videos, and documents containing sensitive information from online threats.

    Your data, like your voter records, are personal, so they should stay private. That’s why IDrive offers private key encryption in addition to AES. Private key enables to choose a unique keycode with which only you can unlock your data. No one else, not even IDrive, knows the key.

    All Your Devices, All Your Data

    IDrive enables you to backup any number of devices, with no extra charge per device. That means all of your data from all of your smartphones, tablets, and computers will be securely encrypted in the cloud.

    Is your data secure? Backup all your devices with IDrive today!

  • Happy Holidays from IDrive Online Backup!

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    Christmas time is here! It’s a time of giving, receiving, and making memories that last a lifetime.

    From the IDrive team to yours, may your family photos of turkey carving, gift opening, and toasting to the New Year be secure through the seasons. May you hark to your favorite christmas jingles from on high in the cloud, where they’re accessible from any PC, Mac, Android or iOS device–including the new iPad Air 2 under your Christmas tree. And may all your holiday memories stay safe from data disaster with online backup.

    IDrive wishes you joy, peace, and data protection at the holidays and throughout the New Year.

    The IDrive Team

  • How Did Half The British Adult Population Lose Their Photos?

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    A recent Jessop survey of over 2,000 British citizens revealed an unsettling statistic about data loss across the Pond: 44% of UK adults have lost digital photos that were important to them. We were a little concerned to find that most of those polled “wish they printed” their photographic treasures to keep them safe. While there’s nothing like holding a photograph in your hand or hanging it on your wall, there are a number of reasons why online backup is a better safeguard for preserving your photos through the years.

    Total Protection For Your Photos

    One of the most common causes of Britain’s data loss is losing or breaking hardware. That can include a variety of not so freak accidents like spilling coffee on your computer or dropping your phone in the toilet, as well as crazier occurrences like theft, intentional damage, and, as we went over last month, spontaneous combustion. The other most common way for British adults to lose their photos is by accidentally deleting them.

    So is printing photos the best way to secure them? The answer is, not really.

    While printing a photo will keep it secure from data disasters, you’re still counting on your photograph not being lost or damaged just like your hardware. Physical things don’t last forever, so printing isn’t exactly your best bet for keeping your photographs preserved through the years. On the other hand, if you backup all your data to the cloud, you can restore files to whatever device replaces the smoldering shell hole in the floor that used to be your PC.

    Access Your Photos From Anywhere

    So what if you want to show off a picture of your son’s graduation, but you left your print at home? Cloud backup not only secures your photos, but makes them accessible from anywhere via any device. IDrive is compatible with PC and Mac, as well as mobile devices from the Android and iOS platforms. That means you can restore that graduation photo directly to your mobile phone on the spot via the PCMag award-winning IDrive app.

    Photos stored digitally or printed both face an inherent risk of being lost, but with online backup, your photos will remain restorable and printable forever.

  • IDrive Offers Best-in-Class Online Backup for Businesses

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    Data loss shutters 70% of the businesses that experience it, and online backup is the best solution for avoiding that catastrophic loss. That’s why IDrive provides PCMag award-winning, affordable cloud backup to small businesses and enterprises, protecting critical data with the best functionality, easy-to-use features, top-rated performance, and competitive prices.

    IDrive’s key business features include:

    • Backup an unlimited number of smartphones, tablets, computers, and servers into a single, easily managed account.
    • Sub-accounts enable you to manage multiple accounts under a single administrator console.
    • The IDrive Express service secures up to 3TB of data in less than a week via physical storage shipment, ensuring no bandwidth usage. This service is free three times a year.
    • Go hybrid with IDrive Wi-Fi, our 1 to 2TB wireless storage drive enabling lightning fast local backups and restores of your most important business data.
    • Eliminate downtime with online backup for databases and servers. IDrive supports backup for MS SQL Server, MS Exchange Server, MS SharePoint Server and Oracle Server without interrupting their functions.
    • IDrive offers top-rated security utilizing 256-bit AES encryption during data transfer and storage. The option for a Private Encryption Key adds an additional layer of security.
    • IDrive assists business within the medical, accounting, financial and legal professions to comply with legal and federal regulations like HIPAA, SOX, GLBA, SEC / NASD. IDrive also signs Business Associate Agreements (BAAs) to assist with HIPAA compliance.
    • IDrive is optimized to put little demand on your CPU and bandwidth, while offering timesaving incremental and compressed backups of your files.
    • Remote management allows for the viewing of backup sets / logs and scheduling of backup jobs from anywhere.
    • IDrive’s world-class data centers use RAID-protected, industry-leading storage devices with multiple levels of redundancy to protect data. Facilities include custom-designed raised floors, HVAC temperature control systems with separate cooling zones, and seismically-braced racks.
    • Our support center is available 24/7 via live chat, email, or phone.

    Whether you’ve been in business for years or you’re just starting up, IDrive offers a trusted, secure way to protect your critical files from data disasters. Our goal is to help SMBs and enterprise-level businesses eliminate business interruptions with a data backup plan that promotes continued success and productivity at affordable prices.

    Ready to secure your business with IDrive? Our Pro Business Plans start at $99.50/year (with 25% off the first year) which includes 250 GB of storage space.

  • The 5 Absolute Worst Ways to Lose Your Data

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    There are many ways to destroy data. Some are intentional, some accidental, some so rare you never see them coming. To help you keep your critical files secure from any threat, we’ve compiled the five worst ways to lose your data, and the best way to protect them. Hint: It’s Online Backup.




    As Steve Jobs once explained to a resentful Apple user whose Macbook Pro was destroyed by a spill, computers “don’t like water.” In fact a cup of coffee can wreck your hard drive as swiftly as a flood can destroy your home.

    Spills are perhaps the most humiliating form of data loss, because there’s no one to blame but your clumsy hands (or feet). When the only chance you have of preventing data loss involves a screwdriver and blow dryer, you know you messed up. Imagine explaining to your boss that this month’s expense report is completely erased because you couldn’t keep hold of your Pumpkin Spice Latte!

    With online backup, you can drink as much coffee as you want, knowing all your data on every device, from smartphone to tablet to computer to server, is secured in the cloud.


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    More than ever we are in for stormy weather. In fact, the UN recently announced that 90% of disasters today are weather-related, with the United States being one of the top five most disaster-plagued countries. That means your data is more at risk of being destroyed by natural disasters than ever before.

    Disasters like tornadoes, hurricanes, and floods not only threaten your livelihood, but your data, which is, let’s face it, your livelihood.

    The best stormproof solution for protecting your critical data is local or cloud backup (especially the latter), both of which are offered by IDrive. That way if your computer is destroyed in a storm, you can easily restore your data to any device later on. Not even an F5 tornado can touch your files when they’re up in the IDrive cloud.

    Spontaneous Combustion

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    Like beached whales, computers can sometimes freakishly explode. Well, apart from some extreme cases they usually just let off sparks and smoke as your hard drive, along with all your pictures, videos, and documents, melts. A major cause of the rare exploding computer is thermal runaway, a process which can cause your overheated battery to ignite. With IDrive, you can backup as many computers as you own at one fair price, so when your wife asks where all your wedding photos went, you won’t have to answer, “Up in smoke.”


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    While Apple’s recently introduced smartphone Kill feature has caused a drop in stolen iPhones in San Francisco, New York, and London, computer and mobile device theft is always going to be a possibility, especially for devices without built-in preventive features. If you backup your files, you never have to worry about your data being snatched along with your phone. In fact, IDrive is one of the only backup solutions to offer mobile backup, compatible with iOS and Android tablets and phones.

    Viruses (Even for Mac!)

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    Like survivors in The Walking Dead, none of today’s users are really safe from the harddrive-eating viruses that can devour your files. It’s one of the universe’s preferred ways of destroying your data. In fact, in a study surveying 3,300 IT professionals, Kaspersky found the most common external causes of data loss to be malware infection (35%), attacks via email (21%) and phishing (17%).

    Even the Mac, long thought to be immune to viruses, is exceedingly threatened by them. Since hackers like to develop viruses for the platform with the most users, and Apple has been taking over the desktop market share that Microsoft has held, 2015 turned out to be a surprise flu season for the otherwise virus-free Mac which is likely to get worse. Luckily, IDrive offers Mac backup, in addition to our PC backup solution.

    Not willing to risk losing your data in a freak accident? Backup your smartphones, tablets, and computers with IDrive online backup today.

  • Introducing talq, the App That Lets Customers Message Businesses Anytime, Anywhere


    What if you could get customer support from any service whenever you wanted?

    What if providing customer support as a business owner was as simple as answering a message from your phone?

    What if we told you the future of customer support is already here?

    Introducing talq, the free app that privately connects customers to businesses via messaging. No getting put on hold, engaging in time-consuming conversation, or waiting in line. Just an answer to your question sent to your phone, fast. talq is a fast lane between you and the services you use, enabling customer support, anytime, anywhere via iOS, Android, and the web.

    talq for Consumers

    Many businesses will offer you chat support. But talq narrows the communication gap between you and the services you use much further with advanced features that ease and expedite your support experience.

    talq enables consumers to:

    • Privately message multiple businesses at once to get service fast.
    • Sync chats across all their devices, allowing them to seamlessly pick up conversations from where they left off.
    • Send pictures and documents as attachments to help them better communicate their needs to businesses.

    With talq, customers get a more personalized, private, and helpful customer support experience every time.

    talq for Businesses

    Every business has a talq ID, a unique identification number allowing customers to instantly find them in the talq directory. Businesses can share their talq ID with potential customers to get the conversation started and build client relationships that last.

    Businesses can even add staff administrators to their talq accounts. The talq dashboard can be easily accessed by staff members via mobile device or the web, enabling quick response rates that customers will appreciate.

    With talq, there’s nothing standing in between you and your customers.

    Ready to start talqing? Sign up for talq today!

  • Don’t Let The Grinch Steal Your Data–Secure Your Holiday Pics with IDrive!

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    Here come the holiday photos! We’ve got last week’s Halloween costume pics, this month’s turkey day shots, and, of course, all the upcoming December festivities. And with the release of new phones like the LG V10 and iPhone 6s–both toting game-changing cameras–your holiday cheer is going to be captured more vividly than ever before. All the more reason to make sure the best looking holiday pics in the history of mobile photography are backed up and secure from risks like viruses, theft, and natural disasters that can destroy your phone–and therefore your photos.

    Here’s A Nice Present: IDrive Can Backup Photos from Any Device!

    The LG V10 is currently making waves for its incredibly dynamic, hyper-sensitive five-lens camera, which let’s even casual photographers take atmospheric, finely detailed photos worthy of being framed. Along with the iPhone 6s, which can take GIF-like “live photos” that will bring a pic of you cutting a turkey to life, the V10 is sure to end up under a lot of people’s trees this holiday season. What does each have in common besides the advanced nature of their cams? One big thing: IDrive is compatible with both these stocking stuffers (along with any other Android or iOS mobile devices).

    So How Does IDrive Secure That Funny Photo Of You At The Christmas Eve Office Party?

    As you probably already know, these mobile devices on which we store countless moments from our life aren’t as eternal as the spirit of Christmas. They don’t like water, are attractive to thieves, and aren’t completely immune to viruses that make them crash and burn. If a cryptovirus turns your phone into a lump of coal, so with it goes your data–including those fancy photos! IDrive is the only solution to this risk. If your device crashes, your data can be easily recovered from the IDrive cloud.

    Don’t rely on a Christmas miracle to keep your data safe. This Holiday, add IDrive’s affordable backup solution to your wish list. (Did we mention that IDrive is award-winningly good?)

    Sign up for IDrive this holiday season and keep your timeless memories secure!