Everything on Cloud Backup and Remote Access - The Official IDrive Blog

  • RemotePC Launches HelpDesk – On-Demand Remote Support with Unlimited Technicians

    RemotePC HelpDesk is a great solution for MSPs and IT specialists to simplify support and have hands-on access to the devices they’re supporting, while being able to handle multiple support requests simultaneously.

    HelpDesk allows MSPs and businesses to equip their technicians with uninterrupted remote support to assist in better analyzing and understanding technical support queries.

    With a HelpDesk account, administrators have the ability to manage and monitor all service requests and manage their technicians from a single dashboard.

    From this centralized web console, admins are able to:

    • Manage Technicians – add/remove technicians, set roles, and assign service requests
    • Utilize Service queue – create service requests and assign them to technicians
    • Monitor Status – stay up-to-date on the status of service requests and technician workload
    • View Logs and Reports – track support sessions with detailed remote access and web activity logs

    With a simple user interface, HelpDesk is easily implemented and works seamlessly with the user’s current workflow. Users will still be able to utilize core RemotePC remote access features such as File Transfer, Remote Printing, Cross-Platform Access, and much more.

    RemotePC Helpdesk starts at $49.50 (90% off first year, $499.50 thereafter) for unlimited technicians.

    Sign up for a new HelpDesk account today to get started.

  • IDrive adds Disk Image Backup to NAS Devices

    A common problem people face everyday when working with computers is disk wearout. This is something that is essentially unavoidable, but there are ways to make sure that if you’re hard drive crashes, you can be up and running on a new device in no time.

    Creating an image of your hard disk is the best way to protect all of your system data from any disk failure, accidental deletion of critical system files, or software corruption.

    Using IDrive’s Disk Image Backup, you can backup an entire hard drive, with content exactly as it is on the original storage device, including both data and structure information. Not only could the image be backed up to the cloud, but now IDrive allows for the image to be backed up locally to NAS device or external drive.

    • Disk Image Backup with IDrive includes:
    • Perform Disk Image Backup for major versions of Windows Operating System, including servers
    • Allows selection of Network Mapped Drives or NAS devices as the destination for disk image backup
    • Supports incremental backup so after the initial backup, only changed blocks of the disk are backed up
    • Cross-platform compatibility which means a disk created on a PC can be accessed from Mac or Linux
    • Replicate data to a secondary location such as an external drive or the IDrive Cloud for effective disaster recovery.

    Check out IDrive Disk Image Backup so you can be sure that if your hard drive crashes, you can be up and running on another device in no time.

  • IDrive Server Cloud Backup- Protect your Critical Business Data

    When it comes to protecting your business data from disaster, there’s no such thing as being too cautious. From natural disasters, to intentional attacks from cyber-criminals, or mistakes by employees, there are numerous ways your data could be compromised, and any one of them could put your business in jeopardy if the proper system isn’t in place.

    IDrive Cloud Server Backup provides a cost-effective solution that can easily be deployed in minimal time to keep your business up and running in case disaster strikes. Using the highest standards for encryption, enabling server backup with IDrive ensures the highest level of security for your critical business data.

    Features of IDrive Server Cloud Backup include:

    • MS SQL Server – Backup all databases or schedule backups with IDrive that uses embedded capabilities of MS SQL Server.
    • MS Exchange Server – Your email server can be backed up by storing all emails on cloud, and recovering lost / deleted emails without interrupting business operations
    • Disk Image – Backup entire drive on your computer to the cloud, including OS and applications, with content and information structure intact.
    • VMware Server – Protect unlimited virtual machines using full / incremental backups. Enhance security with 256-bit AES encryption on transfer and storage and a user-defined key – not stored by IDrive.
    • Hyper-V – Securely backup your entire Hyper-V environment using an easy-to-use interface. Features like single-step backup and instant restore provide greater convenience to users.
    • Office 365 Mailbox Easily backup individual and multiple Office 365 Exchange mailboxes to the cloud. You can also enable incremental backups, and restore mailbox data locally in eml, vcf, ics formats.
    • System State – Create a backup file for critical system-related components for quick recovery during an unexpected crash
    • Sharepoint Server – Protect your entire SharePoint server or specific folders / files with granular backup support. Restore site collections, individual sites, documents, lists, ASPX pages, contacts in minutes.
    • Oracle Server – Secure backup of your Oracle servers including encrypted data transfers
    • Linux Server – Protect your Linux Server data with IDrive’s easily scriptable and customizable online backup solution

    IDrive Server Cloud Backup is a secure, cost-effective solution to protecting your business from disaster.

    Sign up here to get started

  • IDrive Named one of PC Mag’s Top Tech Products of 2018!

    Each year leading up to the holidays, PC Mag compiles a list of the top 100 tech products and services that have been tested in their labs. The list consists of everything from laptops, phones and tablets, to software, TVs, and cameras, and IDrive is thrilled to be included as part of this list for 2018.  

    With so many great products out there to choose from, what does IDrive feature that helped us make the list? According to the PC Mag review:

    • Pricing plans/Unlimited device backup — unique to IDrive, none of the plan sizes limit the number of devices you can backup into a single account. Along with 2TB of space for $69.50 for an IDrive Personal Plan, this puts IDrive among the most cost-effective solution on the market
    • Desktop Interface — clear organization of the desktop application allows for quick and simple navigation  
    • Backup Options — Continuous Data Protection, scheduling, archive cleanup, and IDrive Express combine to make sure backups are operating at maximum efficiency
    • Sync — see file changes reflected on all computers/devices on which IDrive is installed
    • Restore Tab — flexible restore tab allows for a wide range of options including Snapshots, which lets users view a historical view of their data and lets you select a point-in-time to restore
    • Web Manager — according to PC Mag, “IDrive has one of the more capable web clients you’ll find among online backup providers.” The web portal allows users to backup, download, search for, and share files via Facebook, Twitter, or email, along with managing all account and subscription settings
    • Mobile Clients — powerful apps for iOS and Android, capable of performing most of the same tasks as the desktop and web client

    Being one of the only backup companies on this list, it’s pretty clear that PC Mag has plenty of reasons why they continue to recommend IDrive as their backup solution of choice, as well as one of the best overall tech products on the market. As they put it: “IDrive does just about everything you need an online backup service to do—and more. Top features include continuous backup, folder syncing, file sharing, archiving, and File Explorer integration. IDrive is also priced competitively and offers good mobile apps. For all this capability and value, IDrive is an Editors’ Choice for online backup.”

  • IDrive adds Two-Factor Authentication

    IDrive has added Two-Factor Authentication.

    Two-Factor Authentication is an extra layer of security that requires not just a username and password, but includes another step to confirm the identity of the person logging in.

    Once two-step verification is enabled with IDrive, you will need to enter a verification code sent to your email when logging in, and this will ultimately help prevent unauthorized access to your account.

    To enable two-factor authentication:

    1. Login to IDrive through the web and click your username at the top-right of the screen
    2. Select ‘Account’ and click ‘Two-Step Verification’
    3. Click ‘Enable Two-Step Verification’
    4. Enter the verification code sent to your registered email address and click ‘Verify & Enable’. A message is displayed to indicate two-step verification is successfully enabled.

    To Log-in after 2FA is enabled:

    1. On the login screen, enter your username and password and click ‘Login’. You will be prompted to enter a verification code sent to your registered email address.
    2. Enter the code and click ‘verify’

    For Admins, 2FA can be enabled for your users from the Dashboard. This feature is available on all IDrive accounts for Web and Mobile login.

  • IDrive wins PC Magazine’s Editor’s Choice for Online Backup for the 4th year running

    When looking for an online backup solution there are many variables to consider, as PC Mag notes. Pricing, storage space, features, and simplicity of use are all at the forefront when it comes to backup, and according to PC Mag’s 2018 online backup review, IDrive Online Backup once again comes out on top.

    For the 4th year in a row, IDrive has been named PC Mag’s Editor’s Choice for Best Online Backup Service. With all the great backup companies out there, we strive to ensure that we’re giving our users the most feature-packed backup service, while keeping it at a fraction of the cost of our competitors.

    So why did IDrive come out on top?

    • Pricing plans/Unlimited device backup — unique to IDrive, none of the plan sizes limit the number of devices you can backup into a single account. Along with 2TB of space for $69.50 for an IDrive Personal Plan, this puts IDrive among the most cost-effective solution on the market
    • Desktop Interface — clear organization of the desktop application allows for quick and simple navigation  
    • Backup Options — Continuous Data Protection, scheduling, archive cleanup, and IDrive Express combine to make sure backups are operating at maximum efficiency
    • Sync — see file changes reflected on all computers/devices on which IDrive is installed
    • Restore Tab — flexible restore tab allows for a wide range of options including Snapshots, which lets users view a historical view of their data and lets you select a point-in-time to restore
    • Web Manager — according to PC Mag, “IDrive has one of the more capable web clients you’ll find among online backup providers.” The web portal allows users to backup, download, search for, and share files via Facebook, Twitter, or email, along with managing all account and subscription settings
    • Mobile Clients — powerful apps for iOS and Android, capable of performing most of the same tasks as the desktop and web clients

    Overall, it’s pretty clear why we retained our position as PC Mag’s best backup service:

    “IDrive does just about everything you need an online backup service to do—and more. Top features include continuous backup, folder syncing, file sharing, archiving, and File Explorer integration. IDrive is also priced competitively and offers good mobile apps. For all this capability and value, IDrive is an Editors’ Choice for online backup.”

  • Don’t be a Victim: Some tips to Avoid Phishing Scams

    Scammers and hackers are always looking for creative ways to spread ransomware and gain access to sensitive personal and business information. If successful, these criminals will hold your data or your business data hostage until they get what they ask for, which is typically a large some of money.

    One of these methods, phishing, remains as one of the biggest threats to businesses. In fact, according to the FBI’s Internet Crime Complaint Center, $676 million was lost to criminals in 2017 due to email phishing scams.

    What Phishing Attempts Look Like

    Phishing is mainly an attempt to fool unsuspecting victims into giving up sensitive information via email or even by phone by disguising themselves as a trusted individual or business.

    These attempts typically consist of:

    • Emails with links to attachments from somebody you don’t know
    • Emails that ask you to reply with your username and/or password
    • Emails that entice you with a prize or deal, mention a current event, or pretend that there’s an urgent reason for you to respond or click a link
    • Social network posts containing links that lead to fake password or login reset pages
    • Targeted attacks via email that appear as if they are from somebody you know or include personal information to get you to respond or click a link
    • A phone call from somebody claiming to be with a company searching for login info, or requesting payment

    Phishing emails disguised as work emails are often the most effective when it comes to getting victims on the hook. These could look like:

    • Corporate emails – look like official corporate communications such as invoices, benefits enrollment messages, or other HR notifications
    • Technical emails – pose as error reports or bounced email notifications
    • Consumer emails – designed to replicate emails that are sent to the public such as social network notifications, gift cards, store memberships, etc.
    • Commercial emails – business related emails that may not directly pertain to your company like wire transfer requests or shipping confirmations

    Although phishing is most common through emails, be aware that phone scams are also very common. Neither IDrive nor RemotePC will ever call you asking for login info or requesting payment, so if you receive a call of this nature, do not give up any info, and contact us at support@idrive.com so we can look into it.

  • IDrive Launches ‘IDrive People’ – Facial Recognition for Backed Up Photos

    Backing up your precious photos of family and friends is hugely important in order to make sure that those memories last forever. You most likely have plenty of pictures of these people saved on your phone that you’re already backing up with IDrive, and now we’re making it easy for you to organize, search for, and locate specific photos.

    IDrive has launched IDrive People, a new facial recognition feature to assist with organizing your backed up photos.

    Being the first backup company to utilize AI for facial recognition, IDrive now uses this function to identify faces from your backed up photos, and uses each face to organize the photos into groups by name, making it easy to locate certain photos as needed.

    The “People” section in the IDrive mobile application provides a thumbnail view of all the face groups that you create, letting you simply tap a thumbnail to view all the photos linked to that faceprint.

    With this new feature, you now have the ability to search for and share photos directly from the People section in the IDrive app. To search for photos, simply enter the name of the individual in the search field. You can also search for two names at a time to locate photos that include the two corresponding faces.

    The file formats supported for facial recognition are JPG, JPEG, PNG, HEIC, BMP and NEF.

    IDrive People is available only on IDrive Mobile Backup for iOS and Android.

    IDrive Online Backup is available in the App Store and on Google Play.

  • RemotePC Introduces Web Viewer – RemotePC Viewer Lite

    RemotePC has introduced RemotePC Viewer Lite, a web viewer that allows you to access your remote computers from anywhere via web browser.

    RemotePC Viewer Lite gives users the ability to forget downloads and installations, and access their remote computers from anywhere with no software requirements. All they need is an active internet connection and the RemotePC application installed on the host computer.

    What are the benefits of RemotePC Viewer Lite?

    • Always on Remote Access — configure your computers with Always on Remote Access so you can take complete control over the internet at any time
    • No Software Requirements — login and connect to your computers via web, without the need for any software installation
    • Connect to Multiple Computers — access more than once computer at a time from the web based interface
    • Security — RemotePC uses TLS v 1.2/AES-256 encryption for transferring user authentication data between remote computer and local computer. Personal Key, a unique password set for each computer, acts as an extra layer of protection.
    • More Options — view session logs and perform functions such as Blank Host Screen, Lock Screen, Scale to fit, etc.

    With RemotePC Viewer Lite, you now have even more flexibility in the way you access their remote computers.

  • RemotePC Wins another Award – Business.com’s Best Remote Access Solution

    A reliable remote access solution provides flexibility for any size business, allowing employees to access their work computer from wherever they are. Whether it’s providing support, or working from home, RemotePC goes along way to help businesses increase productivity.

    In a recent review of the top remote access solutions, Business.com points out that when it comes to selecting a service for your business, you’ll want something that’s easy to use and offers a long list of features and protocols to keep your remote sessions efficient, convenient, and secure.

    • RemotePC checks all those boxes according to business.com, providing an affordable remote access solution with features for businesses such as:
    • Works across all major operating systems and device types including PC, Mac, iOS, and Android
    • Always-on Remote Access – take control of your computer from anywhere at anytime
    • One-time Instant Access – use a unique access ID and key to enable associates to access your computer just once
    • Record keeping – create logs to record activity and web access. Record remote sessions and save them to activity log
    • File transfer – effortlessly transfer files and folders between your computers

    Business.com also emphasized the fact that RemotePC can be used as an IT solution, allowing technicians to work hands-on on your company’s computers. RemotePC lets your IT team deliver fast, effective service, no matter where your employees are.

    Sign up for RemotePC today to get started.