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164 Posts By Matthew Harvey

  • NOW HIRING: Software Support Agent!


    Do you have outstanding people skills and a way with words? Do you know tech like the back of your hand? Come join our PCMag award-winning team at IDrive!

    We are currently seeking a full-time Software Support Agent to take inbound customer phone calls at our headquarters in the beautiful rolling hills of Calabasas, CA!

    Perks include:

    • Excellent benefits

    • Unlimited Coffee

    • Company lunches and events

    • Ping pong!

    • The occasional Justin Bieber sighting on your lunch break.

    IDrive Inc. is a leader in cloud storage, backup and sync services with over 3 million users worldwide, and storing over 50 Petabytes of storage.


    -Manage technical support and sales/billing calls from initiation to resolution.

    Thoroughly document and manage customer issues.

    -Perform preliminary isolation and troubleshooting of problems.

    -Appropriately and proactively escalate critical issues.

    -Assist other members of the support team with diagnosis, review and resolution of client issues.

    -Identify service improvement programs and automation proposals to improve service quality and manage delivery costs.

    -Perform additional administrative tasks as needed


    – At least 2 years of call center and customer service experience preferred.

    – Technical support experience preferred.

    – High School Diploma required.

    – A+ certification is a plus.

    – Should possess a great phone presence and upbeat personality.

    We offer compensation based on experience plus benefits.

    Interested in joining a leading online backup company with an exciting, fast-paced environment? Apply now by emailing your cover letter and resume to jobs at idrive dot com.

    IDrive is an equal opportunity employer.

  • IDrive is Now Available in German, Spanish, and French

    Now we’re speaking the same language! The latest version of IDrive allows you to switch between the English, German, French, and Spanish languages, breaking down language barriers to make managing your backups easier.

    Here’s how to choose your language preference while using the IDrive application:

    1. Launch the IDrive desktop application.
    2. Click on your account username in the upper right-hand corner, then click “Preferences.”
    3. At the top of the “Preferences” pop-up, you’ll see a “Choose Language” list box. Click the list box then scroll to the language you prefer. Voila!

    IDrive’s new localization feature is available for both Mac and Window’s users. Looking for a backup service that speaks your language? Sign up for IDrive today!

  • Celebrate Backup Awareness Month with IDrive


    You may not realize it, but Backup Awareness Month is here again. We like to take this opportunity each year to remind folks about the importance of keeping data backed up so you need not worry about losing it. Between your business and personal documents, gathering new files can be a daily habit. It’s easy to forget to back it up as it comes along. Backup Awareness Month reminds us that all the family photos, business documents, and other types of data we collect on our devices are just as precious as our physical possessions. With online backup, we can preserve data through the years much like family heirlooms in a safe.

    As we rely more and more on technology for storing photos and documents, the threat of losing our critical files increases. Deliberate causes of data loss include theft, viruses, and destruction of property, while natural data disasters range from hurricanes and tornadoes to spilled coffee and crashes. IDrive online backup protects your data from all of these threats by keeping it safe in the cloud. All data protected with IDrive is also secured with military grade 256-bit AES encryption, with a super-secure private key option, to ensure no prying eyes see your private files.

    Aside from protecting your data in the age of leaks and hacks, cloud backup is just plain convenient. With IDrive, you have Universal Backup, meaning you can backup as many devices as you need to with no charge per extra device. You can secure all your data from all your smartphones, tablets, and computers, and then access it from any device linked to your account.

    Do you have tons of data to upload, and don’t want to clog up your bandwidth doing it? In the spirit of Backup Awareness Month, we’ll back it all up for you with our IDrive Express service. If you haven’t yet backed up your devices, you can get started today by signing up for IDrive. We make backup secure and easy.

    Link to the license https://creativecommons.org/licenses/by/2.0/

    Attribute to Rob Pongsajapan

  • Talk Shop with Team IDrive at Interop Las Vegas!


    IDrive will be appearing at this year’s Interop Expo at Mandalay Bay Convention Center in Las Vegas, April 28 – 30. Swing by to learn first-hand how IDrive can help you protect your business’s data from mobile phones to servers.

    We’ll be exhibiting our DataCenter Edition for enterprise level businesses in need of a fast, user-friendly solution to Linux Server backup that skips command line scripting altogether. We’ll also be showcasing our award-winning online backup solution, which enables business owners to backup all their data from all their devices (at no extra fee per device).

    Feel free to stop by and chat about our latest innovations in online backup, including IDrive Wi-Fi our wireless, encrypted storage drive!

    Come visit IDrive at Booth #2151!

    Interop is a leading technology exposition, featuring 300+ exhibitors, keynotes from tech industry leaders, networking events, and vendor tech exhibitions.

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  • Love is in the Air! Backup your Wedding Photos with IDrive Online Backup


    It’s wedding season, and one of our very own staff members has been struck by Cupid’s arrow. Last weekend our Communications Manager Matthew asked his girlfriend to be his lawfully wedded wife, through sickness and in health, until death do they part. Of course, she answered, “Of course”. The occasion was documented in a touching video, shot on an iPhone 6, which has been warming hearts around the office all week. But the clip cuts off just after the newly engaged couple embraced as future husband and wife for the first time. Everyone was wondering, what happened next? We asked Matthew what the first thing he did was after she accepted his proposal, and, ever the romantic, he said, “I backed up the video using IDrive.”

    With IDrive online backup, your proposal video will be secure in the cloud. If the device you took the video with ever breaks or gets lost, you can easily restore the precious moment to another device. IDrive is also mobile-optimized, which will come in handy since so many wedding videos are taken on phones these days. You’ll be able to send your pictures and videos to all your friends and family via Facebook, Twitter and email using our sharing tool, which you can access from any device using our mobile, desktop or web-browser application–even if the video isn’t stored on said device. And your files will be secured with military grade 256-bit AES encryption, or you can lock them up with a private encryption key that only you have access to, so your file stays protected and personal. Nothing says, “I love you” like backing up your family’s priceless moments so they’re with you forever!

    Between picking out an engagement ring, planning the bridal shower, organizing the wedding, and hosting visiting in-laws, a lot of preparation goes into getting hitched. One of the things that makes it all worth it is being able to look back and smile on your videos and pictures of this momentous occasion. With online backup, you have the security of knowing you’ll never lose those memories. We wish all you newlyweds a big congratulations–remember to backup your memories with IDrive!

  • Spring Cleaning is here! Get Organized with IDrive


    They say a clean room makes for a peaceful mind. The same goes for your computer! Backing up your files to the Cloud makes room for new data, and also eases your mind in that if your computer or device crashes, you can easily restore your files. In the spirit of Spring cleaning, here are a few tips for getting your files in order with IDrive.

    Out with the old photos, in with the new

    A picture’s worth a thousand words–and a few gigabytes, too. As pictures and videos accumulate into albums, your hard drive can become congested with TBs of images on it. Storing these files in the Cloud makes room on your computers and devices for all the incoming photos you’ll be taking during Spring and Summer vacation. This also ensures your data is safe in the Cloud in the event that your device is destroyed. IDrive’s True Archive nature means that even if you decide to clear photos off your hard drive, they’ll stay in the Cloud until you decide you no longer need them.

    Sure you backed up everything?

    You want to dig deep into your files to make sure you’ve backed up every single one that matters. Even if you’re regularly backing up your data every month or so, your precious files can slip through the cracks. With IDrive, you can run a full backup to catch every missed file. You can also schedule automated backups by day and time to back up any new files automatically. That way no files will go unprotected if you forget to manually back them up.

    Keep those tax documents organized!

    In the midst of tax season, it’s important to keep your digital bills, statements and forms secure in the Cloud where they can be accessed from any device, and where they’re safe from data disasters such as  viruses or hard drive failures. Any files backed up using IDrive are protected with military-grade 256-bit encryption. We also offer private key encryption, meaning you choose the key that unlocks your files. Your tax documents will be locked away in your own private safe in the Cloud, and no one else on the planet will know the passcode. That means all your private information stays private.

    IDrive makes it easy to backup all your data from all your devices, including iOS, Android, PC, and Mac platforms. Just download our award-winning application, and get secure and accessible this Spring.

  • This World Backup Day, Take Action with IDrive!


    Did you know 113 phones are lost or stolen every minute? Likewise 1 in 10 computers are infected by viruses each month. As World Backup Day’s site explains, data loss is an everyday occurrence that can be distressing for people and disastrous for businesses. And yet 30% of people have never backed up their data. That’s over two billion worldwide! In light of this fact, IDrive is supporting World Backup Day, spreading awareness about the importance of keeping files safe and accessible with the most secure, cost-effective solution out there: Online backup.

    Data Loss: It Could Happen to You

    World Backup Day poses a simple but important question: What if you lost everything? Believe it or not, data loss can happen to you, and in a variety of unexpected ways.

    You might think the likelihood of your computer being destroyed by your own doing, for instance, is slim. In reality, 29% of data disasters are accidental. That means if your computer, tablet or phone is destroyed, the cause can easily be spilled coffee or slippery hands in the bathroom; little things that can happen anytime to anybody. Other common accidents include virus infection, file corruption and accidental erases. And that’s not to mention natural disasters and deliberate threats. In any case, if you didn’t backup, that means whatever you had on your device is gone for good.

    Considering the average household owns at least 5 devices, it’s clear that backing up is a necessity today. But what’s the best solution?

    How Online Backup Saves Your Data

    There’s more than one way to backup, including backing up to external drives like hard disks or even tapes. However, the most secure, affordable, and convenient solution is online backup.

    While maintenance and replacement fees for external storage devices can get pricey, online backup users aren’t subject to these extra costs. Users simply pay an annual or monthly service fee. With plans as low as $44.62/year for 2TB (1TB of storage + 1TB of sync), and the capability to backup an unlimited number of devices at no additional fee, IDrive is the most cost-effective online backup solution available. With IDrive, you can backup your entire network of devices without emptying your wallet.

    So this week, when you take the World Backup Day pledge to keep your files backed up, make sure to choose the best backup solution out there: IDrive.
    Note: This page is not officially supported or endorsed by World Backup Day.

  • Backup Your Synology NAS Device with IDrive


    Synology network-attached storage allows you to store and serve files across your entire network, but having locally stored data also means all your files can be lost if your NAS device is compromised by a crash, virus or other forms of data loss. That’s why IDrive developed a way to protect your NAS device with our Synology backup application, seamlessly managing backups and restores of your network data and ensuring business-continuity through disasters.

    IDrive’s Synology app provides a safety net from which you can quickly restore your network after a crash or other disaster. But our intuitive interface also enables you to easily schedule automated or manual backups and restores of your NAS device, receive email notifications when these tasks are complete, and view logs of all your activity. You can also create multiple backup and restore sets for different elements of your network. With IDrive’s Synology backup, managing data across your entire network is just as simple as it is secure.

    All the data you back up using IDrive is also encrypted with military grade 256-bit AES encryption, with the option of choosing a unique private key to which only the user has access.

    For more information on how IDrive’s Synology backup app can help your business, check out Dave Mitchell’s 4-star review on IT Pro.

  • IDrive Earns Top Spot in PC Magazine’s “Best Online Backup Services for 2015”


    Today we’re thrilled to be recognized by PC Magazine as not only, “one of the most aggressive online backup services in recent years,” but also the overall best online backup solution in 2015. In a comparison between the top online backup  players on the market, PC Mag singled out IDrive as the most reasonably priced, secure and feature-rich service out there. The criteria by which PC Mag rated each online backup service included affordability, encryption, performance, mobile and web application usability, and extras. We’re proud to say it was our excellence in these categories which earned our service the top ranking in this review, as well as PC Mag’s Editors’ Choice award earlier this year. Here’s the rundown of why IDrive stands above all the rest.

    More Storage, Less Money As PC Mag points out, we give users ample storage space (1TB) with Universal Backup for an unlimited number of devices at an unbeatable price ($59.50/per year). “IDrive offers one of the best value propositions among the many online backup providers I’ve encountered,” writes PC Mag’s Michael Muchmore in his Editors’ Choice review of IDrive. “None of its plans limit the number of devices you can back up or restrict you from including external or network drives.”

    We’re one of the only solutions with which users can backup all of their data from all their computers, phones and tablets at an affordable price, without being charged extra per device.

    IDrive is compatible with iOS and Android, PC and Mac, and a variety of servers, so you can make data secure and accessible across your entire network of devices.

    Singularly Secure PC Mag also recognized IDrive’s encryption as some of the securest on the market. We offer military-grade 256-bit AES encryption by default, which the US government has approved for use in protecting classified documents. PC Mag emphasized that IDrive is one of the only services to offer private key encryption, which means, “you alone will be able to access your backed-up files.” Your user-defined key is not stored on our servers, so only you can unlock your data. This is simply the highest level of security available today.

    A Full-featured, Clear and Versatile Solution PC Mag describes the installation of IDrive’s software as, “clear, quick, and standard.”  They refer to our solution as “full-featured”, noting how IDrive has, “no shortage of goodies,” including syncing, sharing, media-playing, Facebook and Instagram backup, and our upload seeding service, IDrive Express, which allows you to backup large amounts of data via shipment of a temporary drive without clogging up your bandwidth. What’s more, PC Mag thinks our interface is “really good-looking,” and sums up our solution as, “one online backup service that we just can’t find any holes in.” It doesn’t get much more flattering than that!

    “We strive to offer a complete cloud backup service which meets every user’s needs at a price everyone can afford,” says IDrive CEO Raghu Kulkarni. “From pioneering online backup to offering private key encryption, and now a wireless Wifi backup device, IDrive has always met people’s evolving needs with the latest innovations in cloud backup technology. It’s an honor to have our efforts recognized.”

    See why we’re PC Magazine’s top-ranked online backup service in 2015. Click here to sign up for IDrive today!

  • IDrive Study: Which Email Platform’s Users Care More about Protecting Their Data?

    IDrive ran a study looking at 50,000 users who joined us recently in the month of Jan. 2015. Specifically, we took note of which email providers they use, in order to figure out which platform’s users were more likely to go the extra mile to secure their data with a backup solution, and why. Here’s what we found:


    The above chart shows email platform preferences of the 50K IDrive users accounted for in our study. As you can see, Gmail users made up the bulk of our new signups. More than half of the people who signed up for IDrive within the timeframe we researched were Gmail users, while the other half was split variously between other providers.

    This comes as no surprise, as Gmail became the most popular email service worldwide in 2012. But something occurred to us when we compared the most recent market share report for the three most dominant email providers with the signup shares from our study:


    It turns out Gmail has 42.5% of the overall market share. But when we compared that to the percentage of IDrive’s Gmail signups (31.9K users out of 50K), we arrived at a 58% share. Interestingly, the other two major email providers saw no such increase. The share of Hotmail users who signed up for IDrive is 27.4%, almost identical to their market share, and Yahoo’s signup share is 9.1%, well below their 2012 market share of 28%. This means that more Gmail users are going with IDrive than your average internet user. It would appear that they’re not only more actively looking for a secure cloud backup solution, but inclined to choose a solution outside of Google’s ecosystem.

    One would imagine users of Gmail would naturally turn to its sister-application, Google Drive, to meet their cloud backup needs. So why are so many Gmail users going with another cloud storage solution (us) instead? Moreover, what do people want today that Google Drive isn’t currently offering?

    Google users crave better Cloud Backup functionality & security

    Other solutions in the marketplace are utilizing 256-bit AES encryption from end-to-end, giving users true peace of mind about their data being 100% secure. There’s an even higher level of protection called private key encryption, which ensures only the user can access their data with a unique key phrase.

    So why are so many Gmail users looking for more than what Google Drive offers? Is it our 256-bit AES encryption with private key protection? Our Editors’ Choice award-winning applications? Whatever the reason, when it comes to backup, clearly Gmail users want more.