About the Author

77 Posts By Matthew Harvey

  • Talq Introduces Push Promotions for Businesses

    talq_logo_1000x667

    Good news for business users of talq, the free app that privately connects your businesses to customers via messaging! Businesses can now promote deals through push notifications sent directly to the screens of their customers via the talq app allowing business owners to reach their customer base more effectively over other forms of advertising like direct mailers and create better loyalty.

    With talq, businesses bridge the gap between themselves and their clientele through a sophisticated mobile messaging platform. Every business chooses a talq ID to include in their branding and promotional materials. This unique code enables users to quickly look up businesses in the talq directory. Customers can contact businesses for customer support just as quickly as sending a text message. Now, with push promotions, businesses can promote special deals just as easily.

    Since talq launched last year, businesses have used the innovative app to get better customer satisfaction rates and build powerful reputations. In contrast with other kinds of customer support channels, talq allows consumers to:

    • Message multiple businesses
    • Sync chats across all their smartphones and tablets to pick up discussions later on
    • Attach pictures and documents

    Want to promote to your customers even more directly than social media, emails, and telephone? talq is available on iOS and Android devices today!

  • Keep Your Mind, Body, and Data Secure: IDrive Unveils Backup for Apple Health

    shutterstock_133503068

    This week IDrive became the only cloud backup service besides iCloud to offer backup for Apple Health data.

    Health keeps track of data from health and fitness apps on your iPhone. It can also provide your doctor with direct access to the data they need to treat you, which is why it’s important to secure your data with cloud backup to ensure it never gets lost.

    Today technology is bringing doctors and patients closer together with over 14,000 health apps on iOS alone. Researchers are even studying diseases like Parkinson’s and Asthma with data gathered from patients’ iPhones. But if a patient’s phone gets misplaced, breaks, or if your data gets wiped from the device, that critical information will be lost. And the same fate would await their dietary and fitness data.

    To help you keep your health and fitness goals on track, IDrive securely backs up your data to the cloud from your smartphone. That way if your Health data is lost, you can easily restore it from the cloud.

    With IDrive, you can backup:

    • Body measurements: Body fat percentage, body mass index, lean body mass, height, and weight
    • Fitness: Active calories, cycling distance, flights climbed, NikeFuel, resting calories, steps, walking+running distance, and workouts
    • Me: Birthdate, sex, and blood type
    • Nutrition: Everything from caffeine to cholesterol
    • Results: Blood alcohol content, inhaler usage, blood glucose, and more
    • Sleep: Hours slept
    • Vitals: Blood pressure, body temperature, heart rate, and respiratory rate

    HealthData_Backup_01

    When you backup your Health data to the IDrive cloud, it’s encrypted upon transfer and at rest with military grade 256-bit AES. You can also choose a unique private key of which only you have knowledge, so no one but you can unlock your sensitive Health data.
    Keep your body, mind, and data secure with IDrive today!

  • IDrive for NAS: A New Way To Protect Network-Attached Storage Data

    shutterstock_242184949

    Network-attached storage is one of the quickest and easiest ways to share files across a group of multiple devices. But like all gadgets, NAS devices are merely mortal, and if they crash, so will all your data. That’s why IDrive released NAS backup applications for Synology, Netgear, and QNAP, keeping your NAS files secure and accessible from the IDrive cloud in the event of a data disaster.

    With IDrive, you never have to worry about losing your NAS device data. To keep your files safe from threats like viruses and online theft, all your files are secured with military grade 256-bit AES encryption, with the option of choosing a unique private key to which only you have access. And if your NAS device crashes, you can easily restore your data to another NAS device from the IDrive cloud. In addition to keeping your NAS device data safe, IDrive makes it easily accessible from any computer, tablet or mobile phone linked to your account.

    Network-attached storage interconnects multiple devices in a network to enable easy file sharing. But since new data is being acquired all the time from different places, it can be tough to stay up-to-date with manual backups. To help you stay on top of your backups, IDrive for NAS enables you to schedule automated backups and restores of your NAS device, receive email notifications when tasks are completed, and view logs of all your activity so you know what has been backed up. You can also create multiple backup and restore sets for different elements of your network, choosing what data to backup and the time at which you need to do it. With IDrive’s NAS backup, managing your QNAP, Netgear, or Synology data has never been easier.

    To give you the flexibility you need to conveniently backup your NAS device, you can either backup as a mapped drive on a computer running the IDrive application, or via our browser-based dashboard. To get you started, our IDrive Express service will backup up to 3TB of your NAS data in under 7 days, so you don’t have to waste time and bandwidth making the big move to the cloud.

  • NOW HIRING: Software Support Agent!

    shutterstock_211835152

    Do you have outstanding people skills and a way with words? Do you know tech like the back of your hand? Come join our PCMag award-winning team at IDrive!

    We are currently seeking a full-time Software Support Agent to take inbound customer phone calls at our headquarters in the beautiful rolling hills of Calabasas, CA!

    Perks include:

    • Excellent benefits

    • Unlimited Coffee

    • Company lunches and events

    • Ping pong!

    • The occasional Justin Bieber sighting on your lunch break.

    IDrive Inc. is a leader in cloud storage, backup and sync services with over 3 million users worldwide, and storing over 50 Petabytes of storage.

    Responsibilities:

    -Manage technical support and sales/billing calls from initiation to resolution.

    Thoroughly document and manage customer issues.

    -Perform preliminary isolation and troubleshooting of problems.

    -Appropriately and proactively escalate critical issues.

    -Assist other members of the support team with diagnosis, review and resolution of client issues.

    -Identify service improvement programs and automation proposals to improve service quality and manage delivery costs.

    -Perform additional administrative tasks as needed

    Requirements:

    – At least 2 years of call center and customer service experience preferred.

    – Technical support experience preferred.

    – High School Diploma required.

    – A+ certification is a plus.

    – Should possess a great phone presence and upbeat personality.

    We offer compensation based on experience plus benefits.

    Interested in joining a leading online backup company with an exciting, fast-paced environment? Apply now by emailing your cover letter and resume to jobs at idrive dot com.

    IDrive is an equal opportunity employer.

  • IDrive is Now Available in German, Spanish, and French

    Now we’re speaking the same language! The latest version of IDrive allows you to switch between the English, German, French, and Spanish languages, breaking down language barriers to make managing your backups easier.

    Here’s how to choose your language preference while using the IDrive application:

    1. Launch the IDrive desktop application.
    2. Click on your account username in the upper right-hand corner, then click “Preferences.”
    3. At the top of the “Preferences” pop-up, you’ll see a “Choose Language” list box. Click the list box then scroll to the language you prefer. Voila!

    IDrive’s new localization feature is available for both Mac and Window’s users. Looking for a backup service that speaks your language? Sign up for IDrive today!

  • Celebrate Backup Awareness Month with IDrive

    lock

    You may not realize it, but Backup Awareness Month is here again. We like to take this opportunity each year to remind folks about the importance of keeping data backed up so you need not worry about losing it. Between your business and personal documents, gathering new files can be a daily habit. It’s easy to forget to back it up as it comes along. Backup Awareness Month reminds us that all the family photos, business documents, and other types of data we collect on our devices are just as precious as our physical possessions. With online backup, we can preserve data through the years much like family heirlooms in a safe.

    As we rely more and more on technology for storing photos and documents, the threat of losing our critical files increases. Deliberate causes of data loss include theft, viruses, and destruction of property, while natural data disasters range from hurricanes and tornadoes to spilled coffee and crashes. IDrive online backup protects your data from all of these threats by keeping it safe in the cloud. All data protected with IDrive is also secured with military grade 256-bit AES encryption, with a super-secure private key option, to ensure no prying eyes see your private files.

    Aside from protecting your data in the age of leaks and hacks, cloud backup is just plain convenient. With IDrive, you have Universal Backup, meaning you can backup as many devices as you need to with no charge per extra device. You can secure all your data from all your smartphones, tablets, and computers, and then access it from any device linked to your account.

    Do you have tons of data to upload, and don’t want to clog up your bandwidth doing it? In the spirit of Backup Awareness Month, we’ll back it all up for you with our IDrive Express service. If you haven’t yet backed up your devices, you can get started today by signing up for IDrive. We make backup secure and easy.

    Link to the license https://creativecommons.org/licenses/by/2.0/

    Attribute to Rob Pongsajapan

  • Talk Shop with Team IDrive at Interop Las Vegas!

    las_vegas_sign_night

    IDrive will be appearing at this year’s Interop Expo at Mandalay Bay Convention Center in Las Vegas, April 28 – 30. Swing by to learn first-hand how IDrive can help you protect your business’s data from mobile phones to servers.

    We’ll be exhibiting our DataCenter Edition for enterprise level businesses in need of a fast, user-friendly solution to Linux Server backup that skips command line scripting altogether. We’ll also be showcasing our award-winning online backup solution, which enables business owners to backup all their data from all their devices (at no extra fee per device).

    Feel free to stop by and chat about our latest innovations in online backup, including IDrive Wi-Fi our wireless, encrypted storage drive!

    Come visit IDrive at Booth #2151!

    Interop is a leading technology exposition, featuring 300+ exhibitors, keynotes from tech industry leaders, networking events, and vendor tech exhibitions.

    Image curtosey naturebe

  • Love is in the Air! Backup your Wedding Photos with IDrive Online Backup

    Wedding_photo

    It’s wedding season, and one of our very own staff members has been struck by Cupid’s arrow. Last weekend our Communications Manager Matthew asked his girlfriend to be his lawfully wedded wife, through sickness and in health, until death do they part. Of course, she answered, “Of course”. The occasion was documented in a touching video, shot on an iPhone 6, which has been warming hearts around the office all week. But the clip cuts off just after the newly engaged couple embraced as future husband and wife for the first time. Everyone was wondering, what happened next? We asked Matthew what the first thing he did was after she accepted his proposal, and, ever the romantic, he said, “I backed up the video using IDrive.”

    With IDrive online backup, your proposal video will be secure in the cloud. If the device you took the video with ever breaks or gets lost, you can easily restore the precious moment to another device. IDrive is also mobile-optimized, which will come in handy since so many wedding videos are taken on phones these days. You’ll be able to send your pictures and videos to all your friends and family via Facebook, Twitter and email using our sharing tool, which you can access from any device using our mobile, desktop or web-browser application–even if the video isn’t stored on said device. And your files will be secured with military grade 256-bit AES encryption, or you can lock them up with a private encryption key that only you have access to, so your file stays protected and personal. Nothing says, “I love you” like backing up your family’s priceless moments so they’re with you forever!

    Between picking out an engagement ring, planning the bridal shower, organizing the wedding, and hosting visiting in-laws, a lot of preparation goes into getting hitched. One of the things that makes it all worth it is being able to look back and smile on your videos and pictures of this momentous occasion. With online backup, you have the security of knowing you’ll never lose those memories. We wish all you newlyweds a big congratulations–remember to backup your memories with IDrive!

  • Spring Cleaning is here! Get Organized with IDrive

    Colorful_spring_garden

    They say a clean room makes for a peaceful mind. The same goes for your computer! Backing up your files to the Cloud makes room for new data, and also eases your mind in that if your computer or device crashes, you can easily restore your files. In the spirit of Spring cleaning, here are a few tips for getting your files in order with IDrive.

    Out with the old photos, in with the new

    A picture’s worth a thousand words–and a few gigabytes, too. As pictures and videos accumulate into albums, your hard drive can become congested with TBs of images on it. Storing these files in the Cloud makes room on your computers and devices for all the incoming photos you’ll be taking during Spring and Summer vacation. This also ensures your data is safe in the Cloud in the event that your device is destroyed. IDrive’s True Archive nature means that even if you decide to clear photos off your hard drive, they’ll stay in the Cloud until you decide you no longer need them.

    Sure you backed up everything?

    You want to dig deep into your files to make sure you’ve backed up every single one that matters. Even if you’re regularly backing up your data every month or so, your precious files can slip through the cracks. With IDrive, you can run a full backup to catch every missed file. You can also schedule automated backups by day and time to back up any new files automatically. That way no files will go unprotected if you forget to manually back them up.

    Keep those tax documents organized!

    In the midst of tax season, it’s important to keep your digital bills, statements and forms secure in the Cloud where they can be accessed from any device, and where they’re safe from data disasters such as  viruses or hard drive failures. Any files backed up using IDrive are protected with military-grade 256-bit encryption. We also offer private key encryption, meaning you choose the key that unlocks your files. Your tax documents will be locked away in your own private safe in the Cloud, and no one else on the planet will know the passcode. That means all your private information stays private.

    IDrive makes it easy to backup all your data from all your devices, including iOS, Android, PC, and Mac platforms. Just download our award-winning application, and get secure and accessible this Spring.

  • This World Backup Day, Take Action with IDrive!

    world-bakup-day-blog

    Did you know 113 phones are lost or stolen every minute? Likewise 1 in 10 computers are infected by viruses each month. As World Backup Day’s site explains, data loss is an everyday occurrence that can be distressing for people and disastrous for businesses. And yet 30% of people have never backed up their data. That’s over two billion worldwide! In light of this fact, IDrive is supporting World Backup Day, spreading awareness about the importance of keeping files safe and accessible with the most secure, cost-effective solution out there: Online backup.

    Data Loss: It Could Happen to You

    World Backup Day poses a simple but important question: What if you lost everything? Believe it or not, data loss can happen to you, and in a variety of unexpected ways.

    You might think the likelihood of your computer being destroyed by your own doing, for instance, is slim. In reality, 29% of data disasters are accidental. That means if your computer, tablet or phone is destroyed, the cause can easily be spilled coffee or slippery hands in the bathroom; little things that can happen anytime to anybody. Other common accidents include virus infection, file corruption and accidental erases. And that’s not to mention natural disasters and deliberate threats. In any case, if you didn’t backup, that means whatever you had on your device is gone for good.

    Considering the average household owns at least 5 devices, it’s clear that backing up is a necessity today. But what’s the best solution?

    How Online Backup Saves Your Data

    There’s more than one way to backup, including backing up to external drives like hard disks or even tapes. However, the most secure, affordable, and convenient solution is online backup.

    While maintenance and replacement fees for external storage devices can get pricey, online backup users aren’t subject to these extra costs. Users simply pay an annual or monthly service fee. With plans as low as $44.62/year for 2TB (1TB of storage + 1TB of sync), and the capability to backup an unlimited number of devices at no additional fee, IDrive is the most cost-effective online backup solution available. With IDrive, you can backup your entire network of devices without emptying your wallet.

    So this week, when you take the World Backup Day pledge to keep your files backed up, make sure to choose the best backup solution out there: IDrive.
    Note: This page is not officially supported or endorsed by World Backup Day.