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170 Posts By Matthew Harvey

  • RemotePC Unveils Vision – AR Powered Remote Assistance Tool

    If you’ve ever been in a situation where you need to receive or provide immediate assistance, whether it’s troubleshooting an IT issue, assisting in repairs, or more, you know how frustrating it can be for both sides to have to wait for a technician to be on-site in order to resume normal operations.

    To help with this, RemotePC has launched RemotePC Vision, an AR powered live video remote assistance tool that allows users to offer and receive instant support through live streaming. 

    Customers can now share live videos of their projects with experts by using the RemotePC Vision mobile application, letting them receive instant support remotely using live video sharing with augmented reality. This helpful tool saves downtime and travel costs by allowing technicians to provide support from absolutely anywhere.

    RemotePC Vision enables users to quickly initiate a call by creating a session with the customer’s name and phone number and sending a link through SMS. Upon installation of the mobile application, the customer will be able to show their requirements using real-time camera sharing on iOS and Android devices.

    During live video sessions, both customers and technicians can place annotations over the video stream to communicate specific issues, classify information for training purposes, or highlight a technical requirement. Annotations can be used either by placing arrows that point to targets, or free hand drawings.

    Two-way live audio transmission is also supported with RemotePC Vision, allowing users to communicate clearly within the video sharing session. These video sharing sessions can also be recorded for future reference.

    Remote video assistance with audio and annotations provides a wide variety of use cases, including but not limited to:

    • IT Support – Get a visual narrative of the end user requirement and provide interactive guidance.
    • Training and Development – Remotely train staff on the latest industry updates and avoid expensive travel and accommodation.
    • Repair and Maintenance – Assist on-site experts with repair operations using video annotation and reduce downtime.

    All ARKit (for iOS) and ARCore (for Android) supported devices are compatible with RemotePC Vision. RemotePC Vision is included for free with consumer/SoHo, Team and Enterprise accounts.

  • IDrive Named one of TechRadar’s Best Cloud Backup Services for Businesses of 2019

    As a business, losing just a small fraction of your data can be a real disaster, crippling operations and costing an arm and a leg to potentially recover it. There are ways to protect against data loss, such as backing up files to a local drive, however this still leaves you vulnerable to theft, or disasters like hurricanes, fires or earthquakes.

    In order to have ultimate protection against all forms of data loss, you need to backup all of your critical data to an offsite location using one of the many cloud backup services on the market, such as IDrive. So how do you choose which service is right for you? 

    There’s a lot to consider, such as: how much storage space you need, how many devices you’re backing up, how many versions are saved, what type of encryption options are provided to keep your data secure, and much more. 

    Once again, IDrive Small Business has been named one of the top choices by TechRadar in their roundup of the Best Cloud Backup Services for Businesses 2019

    A free backup service may be appropriate for some home users, but for protecting important organizational data, you need a more feature-packed service that is tailor-made to support the needs of small businesses. 

    For businesses, IDrive offers:

    • Backup support for Windows Server, Microsoft SQL, Exchange, SharePoint and Oracle
    • Hybrid backup support gives the ability to save files locally as well as in the cloud for faster recovery
    • Data can be accessed via a web interface, synced with computers or mobiles, and there’s even a mechanism for sharing files via email, Facebook and Twitter
    • IDrive Express enables quickly backing up or restoring your system via a physically shipped drive
    • Create multiple accounts using your storage space and monitor backups from a single administrator console

    Overall according to TechRadar, “IDrive Small Business is a versatile cloud backup service which does its best to cater for just about every possible need.”

    Thanks to TechRadar for including us in the roundup!

  • Introducing IDrive Face, Enabling Developers and Businesses to Build Facial Recognition Apps

    IDrive Face offers ready-to-use APIs for quick deployment of powerful facial recognition features in applications along with unlimited storage of metadata and unlimited image analyzing. This enables businesses and developers to easily build face recognition apps and integrate face recognition into their software products.

    Using complex algorithms that detect and analyze faces with high accuracy, IDrive Face uses the latest biometric technology for the fastest possible facial recognition within images, giving users the ability to include one or all of the following face recognition features in their apps:

    • Face Detection – Detect, analyze, and identify one or multiple faces in images
    • Face Comparison – Compare a face in an image with multiple matches and evaluate similarity
    • Face Verification – Perform a one-to-one face match comparison to verify the identity of faces
    • Gender and Age Detection – classify whether a face belongs to a child, adult, or senior. Or identify the perceived gender identity of a face based on features
    • Emotion Recognition – Identify a range of emotions including happiness, sadness, anger, etc., based on facial expression

    IDrive Face is being offered at three different plan levels:
    IDrive Face ensures the security of user data with end-to-end SSL encryption for all API requests. Additionally, all API transactions require an API-Key authorization. This API- Key is user-generated using AES-256 encryption, and users can generate a new API Key any time via the IDrive Face web console.

    The Business Plan costs $124.50/month + $.0001 per transaction, and includes 500 transactions per minute, unlimited storage, and a 14 day free trial.

    The Developer Plan costs $49.50/month + $.0001 per transaction. This includes 75 transactions per minute, unlimited storage, and a 14 day free trial. 

    The Enterprise Plan gives users unlimited transactions per minute, unlimited storage, a 14 day free trial, and also offers API Integration services

  • Tom’s Guide names IDrive as Best Overall Cloud Backup Service for 2019

    As Tom’s Guide points out in their latest Cloud Backup review, if you’re not backing up your data to an external hard drive at least, you’re behind the curve, and these days that’s not even enough. Both your PC/Mac and your local backup could be wiped out in a single disaster, leaving you with no way to recover and wishing you had a copy of your data at a separate location.

    A reliable cloud backup service will help you avoid this scenario, copying your data to an offsite location and having it available for recovery in case the worst happens. 

    Tom’s Guide took several factors into consideration when determining which is the best solution, including storage costs, ease of file restoration, computer-resource usage, unique features and ease of use and installation. As it turns out, IDrive once again comes out on top when compared to other services.

    What made IDrive stand out?

    • IDrive Express – free data shipment option for larger uploads/restores
    • Fast upload speeds
    • Backups up mobile devices
    • Keeps old file versions forever
    • Generous syncing option

    The final verdict from Tom’s Guide?

    “Based on more than 40 hours of testing, our top pick among cloud-backup services is IDrive, which backs up an unlimited number of PCs, Macs, smartphones and tablets for a reasonable price. IDrive is the best choice if you have multiple computers and phones to back up.”

  • TechRadar gives RemotePC 4 Stars

    As TechRadar points out in their recent RemotePC review, managing a large number of computers can often be a complicated task. It’s impossible to be in multiple places at once, so a remote access service such as RemotePC may be the only viable solution.

    There are a few different factors in play when it comes to deciding on which remote access solution best fits your team’s needs, and in this review by TechRadar, you can see how RemotePC stacks up.


    The main concern for TechRadar when it comes to Remote Access is how secure can this service be, and how can you be protected from remote hackers?

    With RemotePC, your account is obviously password protected. Furthermore, we use TLS v 1.2/AES-256 encryption when transferring data between the local and remote computer. On top of that, each computer being accessed needs a user defined key. So it’s fair to say that RemotePC holds up strongly when it comes to securing your remote sessions.


    RemotePC allows users to control their remote computers as if they’re directly in front of it, giving you the ability to transfer files, open programs, write documents, control settings, and more.

    Users can also chat with an associate if the remote user is present, making communication over remote sessions easy and convenient. The WhiteBoard feature essentially allows users to treat the screen as a drawing pad so you can point out exactly where issues might be. You can also save these remote sessions as recording for future use.

    Other ways to Access

    If you’re somebody who is always on the move, RemotePC gives you the ability to control a computer using either a phone or tablet running iOS or Android. While it may take some time to get used to, having this option is very helpful for somebody who isn’t always in the office.

    Making it even more convenient, you can always access a remote machine directly via RemotePC’s website as long as the software is installed on that computer.

    Final Verdict

    “This is a great service with a good number of features and a versatile means of accessing computers remotely. If you’re part of a team that need to help a large number of users, it may well be worth giving RemotePC a serious look.”

    Thank you TechRadar!

  • RemotePC named one of eWeek’s Top Remote Access Software Vendors

    When it comes to selecting a remote access solution for your enterprise, it’s important to study exactly which features you and your team will be utilizing, seeing as there are many different packages and services to choose from. There are plenty of remote access services out there, all with varying features and pricing, so which solution you pick will depend on your specific needs.

    According to eWeek’s roundup of the Top Remote Access Software Vendors, RemotePC is one of the top solutions on the market. One of the main factors is that users can access computers through the web from anywhere, meaning that only the computer being accessed needs to have software installed on it.

    Other key features according to eWeek are:

    • Always-On Remote Access: Users can configure a computer for remote access in order to take complete control of the PC over the Internet anytime.
    • One-Time Instant Access: Enables associates to access your computer one time by sharing a unique Access ID and Key.
    • Access via Web: Connects to your remote computers from right within your browser, without any software installation.
    • Platform Independent: Accesses your remote computer from a PC/Mac–even from iPhone/iPad or Android devices.
    • Secure: Remote Access is secure with TLS v 1.2 / AES-256 encryption; Personal Key acts as a secondary password to access each machine.
    • Scalable: Add remote computers to your plan, based on your needs; no additional hardware or software required.
    • File Transfer: Effortlessly transfer files and folders, even from mapped drives, between your computers.
    • Chat: Send and receive chat messages between your computers.
    • Remote Printing: Print documents and images that are on your remote computers from wherever you are.

    With a nearly perfect score of 4.7/5, it’s clear that RemotePC is now among the leaders when it comes to remote access for your enterprise. Sign up today to get started.

  • Meet Compliance Mandates with RemotePC

    Here at RemotePC, security and safety is our highest priority.

    Many businesses are mandated by the agencies governing their industry to adhere to strict guidelines regulating the handling and processing of sensitive and personal data.

    In order to ensure regulatory compliance with these guidelines, RemotePC incorporates robust measures for protecting the integrity, confidentiality, and availability of electronic information.

    RemotePC complies with industry standards and regulations including:

    • HIPAA
    • GDPR
    • PCI
    • SOC1 Type1 / SSAE-16

    Our remote access and remote support offerings assist businesses to fulfill data security related technical safeguards, which helps meet compliance regulations. We address the data security and privacy concerns by employing the following measures:

    • Remote sessions are secured end-to-end with industry standard AES 256-bit/TLS v1.2 encryption.
    • Detailed logs trails are maintained for each remote session and device connection.
    • Regular cloud monitoring helps keep a tab on suspicious activities and attacks like DoS.
    • Privacy during remote sessions is ensured with the ability to display a blank screen at the remote end. Unwanted access can be prevented by blocking keyboard and mouse interactions from the remote computer, or locking the remote computer during or after the remote session.

    To go along with this, RemotePC offers extra security options to ensure that users have secure end-to-end remote access. These options include a personal key which is user defined for each computer, two-step verification when logging in, and recognizing trusted devices.

    Sign up for a RemotePC account to give your business secure remote access while ensuring compliance with the strictest industry regulations.

  • It’s National Small Business Week! Is your Data Protected?

    Each year since 1963, National Small Business Week recognizes and honors the critical contributions made by America’s hard-working entrepreneurs and small business owners. Over half of Americans either own or work for a small business, accounting for 2 out of 3 new jobs every year, so it’s important that we continue to support SMBs as they remain the backbone of America’s economy.

    If you’re a small business owner, it’s important to take every precaution to make sure the continuity of your business is maintained at all times. A huge part of this is the integrity of your data. One of the biggest threats to your business is data loss, which could be caused by anything from natural disasters or a crashed hard drive, to deliberate cyber theft, and these can all have catastrophic consequences if you’re not prepared.

    Combining the costs to recover with the money lost during downtime, it’s no wonder that the majority of small businesses who face a data loss crisis end up going out of business. However, with a reliable cloud backup solution such as IDrive Online Backup, you can be sure that you will be able to recover without breaking the bank.

    With an IDrive Business plan you can:

    • Backup all your devices including desktops, laptops, mobile devices, and servers into a single account
    • Remotely manage your backups via a secure web console from anywhere
    • Create multiple sub-accounts using your storage space and monitor backups from a single administrator console
    • Stay compliant with legal and federal regulations within the medical, accounting, financial and legal professions

    Data loss happens all the time to small businesses and it can be devastating. Check out IDrive today to ensure you can recover from the worst data disasters, and give yourself peace of mind that your business is protected in the face of all threats.

  • CreativeBloq names IDrive as the best cloud storage solution for reliability

    No matter what business you’re in, it’s becoming increasingly important to be sure that you have a reliable cloud backup solution in place. This is especially true when it comes to creatives, where your entire body of work might exist on your electronic devices such as laptops, desktops, or tablets.

    Backing up your work is critical so you can recover in case your hard drive crashes, something is deleted by mistake, or a natural disaster occurs, and a good backup service such as IDrive will give you peace of mind knowing that your data will always be accessible.

    Whether you’re backing up photos, videos, graphic designs, written pieces, or other creative work, IDrive offers plenty of features that will make protecting your work smooth and seamless, which is why CreativeBloq recognized us as the best cloud storage for reliability on the market.

    Let’s take a look at some reasons why CreativeBloq chose IDrive over all the other great services out there:

    • Fast and Easy- easy to set up with a simple interface and fast upload speeds compared to other services
    • Strong security- data is encrypted with 256-bit AES encryption on transfer and storage.
    • IDrive Express – speed up backup and restore of data via shipment of physical hard drive

    As with any software or product, it’s important to do your research to identify a solution that truly fits all of your needs. According to CreativeBloq, IDrive Online Backup is the ideal service for people who want a safe, secure, and reliable way to protect their precious work from any type of disaster.

  • IDrive wins PC Magazine Editor’s Choice for the 5th year in a row

    Each year, PC Magazine does a roundup of the top backup solutions on the market. With so many great services to choose from for 2019, it’s important to consider many different variables when selecting the right backup solution for you, including pricing, advanced backup features, performance, and ease of use.

    IDrive once again hit high marks on all these categories, earning PC Mag’s Editor’s Choice Award for best online backup service.

    Let’s take a look at some reasons why PC Mag continues to choose IDrive:

      • Pricing plans/Unlimited device backup — unique to IDrive, none of the plan sizes limit the number of devices you can backup into a single account. Along with 2TB of space for $69.50 for an IDrive Personal Plan, this puts IDrive among the most cost-effective solution on the market
      • Security and Privacy — Uses 256-bit AES to encrypt data locally, by using either a key that IDrive sets or a private key created by the user. Also supports email-based two-factor authentication for accessing its web and mobile apps
      • Backing options — Continuous Data Protection, scheduling, archive cleanup, and IDrive Express combine to make sure backups are operating seamlessly and effectively
      • Restoring — flexible restore tab allows for a wide range of options including Snapshots, which lets users view a historical view of their data and lets you select a point-in-time to restore
      • Dashboard — offers impressive features for controlling backups for different devices remotely and setting universal preferences. You can also set preferences for scheduling and the Continuous Data Protection option for all your account devices at once.
      • Mobile Applications — Powerful apps for iOS and Android, capable of performing most of the same tasks as the desktop and web clients
    • Backup Speed — PC Mag tested all backup software to determine how long it takes to upload three different 1GB file sets. IDrive performed the best out of all services tested.

    The final verdict from PC Mag:

    “IDrive does just about everything you need an online backup service to do—and more. Top features include disk image backups, folder syncing, file sharing, and File Explorer integration. IDrive is also priced competitively and performed best in our speed tests. Our only real problem with IDrive is that it doesn’t offer a true, continuous backup option. For all this capability and value, IDrive is an Editors’ Choice in the online backup service category.”