Do you have outstanding people skills and a way with words? Do you know tech like the back of your hand? Come join our PCMag award-winning team at IDrive!
We are currently seeking a full-time Software Support Agent to take inbound customer phone calls at our headquarters in the beautiful rolling hills of Calabasas, CA!
Company lunches and events
The occasional Justin Bieber sighting on your lunch break.
IDrive Inc. is a leader in cloud storage, backup and sync services with over 3 million users worldwide, and storing over 50 Petabytes of storage.
-Manage technical support and sales/billing calls from initiation to resolution.
Thoroughly document and manage customer issues.
-Perform preliminary isolation and troubleshooting of problems.
-Appropriately and proactively escalate critical issues.
-Assist other members of the support team with diagnosis, review and resolution of client issues.
-Identify service improvement programs and automation proposals to improve service quality and manage delivery costs.
-Perform additional administrative tasks as needed
– At least 2 years of call center and customer service experience preferred.
– Technical support experience preferred.
– High School Diploma required.
– A+ certification is a plus.
– Should possess a great phone presence and upbeat personality.
We offer compensation based on experience plus benefits.
Interested in joining a leading online backup company with an exciting, fast-paced environment? Apply now by emailing your cover letter and resume to jobs at idrive dot com.