Do you have outstanding people skills and a way with words? Do you know tech like the back of your hand? Come join our PCMag award-winning team at IDrive!
We are currently seeking a full-time Software Support Agent to take inbound customer phone calls at our headquarters in the beautiful rolling hills of Calabasas, CA!
Perks include:
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Excellent benefits
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Unlimited Coffee
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Company lunches and events
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Ping pong!
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The occasional Justin Bieber sighting on your lunch break.
IDrive Inc. is a leader in cloud storage, backup and sync services with over 3 million users worldwide, and storing over 50 Petabytes of storage.
Responsibilities:
-Manage technical support and sales/billing calls from initiation to resolution.
Thoroughly document and manage customer issues.
-Perform preliminary isolation and troubleshooting of problems.
-Appropriately and proactively escalate critical issues.
-Assist other members of the support team with diagnosis, review and resolution of client issues.
-Identify service improvement programs and automation proposals to improve service quality and manage delivery costs.
-Perform additional administrative tasks as needed
Requirements:
– At least 2 years of call center and customer service experience preferred.
– Technical support experience preferred.
– High School Diploma required.
– A+ certification is a plus.
– Should possess a great phone presence and upbeat personality.
We offer compensation based on experience plus benefits.
Interested in joining a leading online backup company with an exciting, fast-paced environment? Apply now by emailing your cover letter and resume to jobs at idrive dot com.
