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Do you have outstanding people skills and a way with words? Do you know tech like the back of your hand? Come join our PCMag award-winning team at IDrive!

We are currently seeking a full-time Software Support Agent to take inbound customer phone calls at our headquarters in the beautiful rolling hills of Calabasas, CA!

Perks include:

  • Excellent benefits

  • Unlimited Coffee

  • Company lunches and events

  • Ping pong!

  • The occasional Justin Bieber sighting on your lunch break.

IDrive Inc. is a leader in cloud storage, backup and sync services with over 3 million users worldwide, and storing over 50 Petabytes of storage.

Responsibilities:

-Manage technical support and sales/billing calls from initiation to resolution.

Thoroughly document and manage customer issues.

-Perform preliminary isolation and troubleshooting of problems.

-Appropriately and proactively escalate critical issues.

-Assist other members of the support team with diagnosis, review and resolution of client issues.

-Identify service improvement programs and automation proposals to improve service quality and manage delivery costs.

-Perform additional administrative tasks as needed

Requirements:

– At least 2 years of call center and customer service experience preferred.

– Technical support experience preferred.

– High School Diploma required.

– A+ certification is a plus.

– Should possess a great phone presence and upbeat personality.

We offer compensation based on experience plus benefits.

Interested in joining a leading online backup company with an exciting, fast-paced environment? Apply now by emailing your cover letter and resume to jobs at idrive dot com.

IDrive is an equal opportunity employer.

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